TERMS OF SERVICE

Effective Date: 17th March 2025
Last Updated: 12th May 2025

These Terms of Service ("Terms") govern the use of services provided by Chase Labs LTD, trading as ChaseLabs, a company registered in the United Kingdom with an address at 3 Assembly Square, Britannia Quay, Cardiff, Wales, CF10 4PL ("ChaseLabs"). By using our services, you (“User” or “Company”) agree to these Terms. If you do not agree, you should discontinue use of our services immediately.

1. SERVICES PROVIDED

ChaseLabs offers AI-powered Sales Development Services, which include:

  • Lead Sourcing – Identifying and researching contacts that align with the Company’s ideal client profile.

  • Email Outreach – Automated and managed email outreach campaigns to engage potential clients.

  • Nurturing – Engaging and maintaining relationships with prospects through AI-driven interactions.

  • Booking Calls – Scheduling and managing meetings with qualified leads.

2. FEES AND PAYMENT
2.1 Fees

Users may choose between two pricing options:

  • Option 1: Pay £100 per meeting booked by ChaseLabs.

  • Option 2: Pay 10% of the pre-VAT revenue generated from each client resulting from a meeting booked using ChaseLabs during the first 12 months of the client’s engagement.

2.2 Payment Terms

  • Invoices will be issued at the end of each calendar month, and payments must be made within 14 days.

  • Payments can be made via credit card or bank transfer, and are processed through Stripe.

  • Late payments may incur 1.5% interest per month, prorated daily.

  • Failure to make payments may result in service suspension.

2.3 User Responsibilities

  • Users must notify ChaseLabs within 48 hours of any "no-show" meetings.

  • Users must provide a monthly update on successful sales resulting from ChaseLabs-referred clients (if selecting the revenue-based pricing option).

3. TERM AND TERMINATION

3.1 Duration and Termination

  • These Terms remain in effect until terminated by either party.

  • Users may terminate services by providing three (3) UK business days’ written notice.

  • ChaseLabs reserves the right to terminate services at its discretion, with or without notice.

3.2 Consequences of Termination

  • ChaseLabs will cease new prospecting efforts immediately upon termination.

  • A 30-day handoff period may be offered at ChaseLabs' discretion.

  • ChaseLabs will issue a final invoice after service termination.

4. OWNERSHIP AND USAGE RIGHTS

4.1 Intellectual Property

  • ChaseLabs retains ownership of all proprietary content and materials created under these Terms, except as noted below.

  • Campaign sequences created for the User become User property.

  • Contacts researched remain jointly owned by both parties.

4.2 Usage Rights

  • Users may not reproduce, modify, or distribute ChaseLabs’ proprietary content without explicit permission.

5. AI TECHNOLOGY & DATA PROCESSING

5.1 Use of AI Models

ChaseLabs leverages third-party AI providers, including OpenAI and Anthropic, as well as proprietary AI models for service delivery.

5.2 Data Sourcing

ChaseLabs utilizes third-party data providers, including People Data Labs, Inc., to source contact information used in prospecting and outreach efforts.

5.3 AI Limitations

  • AI-generated content may contain errors or inaccuracies.

  • ChaseLabs is not liable for decisions made based on AI-generated outputs.

5.4 GDPR Compliance

  • Users act as Data Controllers and ensure compliance with GDPR.

  • ChaseLabs acts as Data Processor and follows user instructions regarding data handling.

6. LIMITATION OF LIABILITY

6.1 Liability Cap

  • ChaseLabs' maximum liability shall not exceed 50% of the fees paid by the User in the last 12 months.

  • ChaseLabs is not responsible for indirect or consequential damages.

6.2 Indemnification

  • Users agree to indemnify ChaseLabs from claims related to their data usage, sales, and GDPR compliance.

7. DISPUTE RESOLUTION

  • Any disputes will be resolved by arbitration through the London Branch of the Chartered Institute of Arbitrators (CIArb).

  • Claims related to unpaid invoices may be pursued in court.

8. MISCELLANEOUS

8.1 Governing Law

These Terms are governed by the laws of England and Wales.

8.2 Amendments

ChaseLabs may update these Terms from time to time. Continued use of services constitutes acceptance of the latest Terms.

8.3 Entire Agreement

These Terms constitute the entire agreement between ChaseLabs and the User.

8.4 Severability

If any provision is deemed unenforceable, the remaining provisions remain in effect.

8.5 Notices

Notices must be provided in writing via email or certified mail.

8.6 Waiver

Failure to enforce any provision does not constitute a waiver of rights.

9. ACCEPTANCE OF TERMS

By using ChaseLabs' services, you acknowledge that you have read, understood, and agreed to these Terms of Service.




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